Shreeji Dry Fruits ("we," "our," or "us") is committed to protecting the privacy of our customers and app users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Shreeji Dry Fruits mobile application (the "App") and our related services. By accessing or using our App, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information You Provide
When you create an account, place an order, or interact with our App, we may collect:
- Identity Data: Full name, date of birth, gender (optional).
- Contact Data: Mobile phone number, email address, delivery address(es).
- Account Data: Username, password (encrypted), account preferences.
- Transaction Data: Order history, payment method details (last 4 digits only — we do not store full card numbers), billing address, order values, coupon codes used.
- Communication Data: Messages you send us through the App, feedback, reviews, and ratings you submit.
1.2 Information Collected Automatically
When you use the App, certain information is collected automatically:
- Device Data: Device type, operating system version, unique device identifiers, mobile network information.
- Location Data: With your explicit permission, we collect your approximate or precise location to provide store locator services, calculate delivery zones, and show relevant store availability. You can disable location services at any time through your device settings.
- Usage Data: Pages and features accessed, time spent on screens, search queries within the App, products viewed, items added to cart, and interaction patterns.
- Log Data: IP address, app crash reports, access times, and referring URLs.
1.3 Information from Third Parties
We may receive information from payment processors (transaction confirmation, fraud prevention signals), delivery partners (delivery status, estimated time of arrival), and social login providers (Google, Facebook) if you choose to sign in using those services. We only receive the information necessary to provide our services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfilment: To process your orders, manage payments, arrange delivery or store pickup, and send order confirmations and status updates via SMS or push notifications.
- Account Management: To create and maintain your account, authenticate your identity, and enable features like order history and saved addresses.
- Customer Support: To respond to your enquiries, resolve complaints, and improve our service based on your feedback.
- Personalisation: To display relevant product recommendations, personalised offers, and festival-specific promotions based on your order history and preferences.
- Communication: To send you transactional messages (order confirmations, delivery updates) and, with your consent, promotional messages about new products, special offers, and seasonal deals. You can opt out of promotional messages at any time.
- Analytics & Improvement: To understand how our App is used, identify areas for improvement, and optimise the user experience through aggregated, anonymised usage data.
- Safety & Security: To detect and prevent fraud, protect against unauthorised access, and ensure the security of our systems and your data.
- Legal Compliance: To comply with applicable Indian laws, regulations, and legal processes.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:
- Delivery Partners: We share your name, delivery address, phone number, and order details with our delivery personnel and third-party courier services solely for the purpose of delivering your order.
- Payment Processors: Payment information is transmitted directly to our secure, PCI-DSS compliant payment gateway partners. We do not store your full credit/debit card details on our servers.
- Service Providers: We may engage trusted third-party vendors for cloud hosting, analytics, SMS/push notification delivery, and customer support tools. These providers are contractually bound to protect your data.
- Legal Requirements: We may disclose your information when required by law, regulation, court order, or governmental request.
- Business Transfers: In the unlikely event of a merger, acquisition, or sale of our business, your data may be transferred as part of the transaction. You will be notified of any such change.
4. Data Storage & Security
Your data is stored on secure servers located in India. We implement industry-standard security measures including:
- SSL/TLS encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- Secure password hashing (bcrypt) — we never store plaintext passwords
- Regular security audits and vulnerability assessments
- Access controls ensuring only authorised personnel can access user data
- Automated intrusion detection and monitoring systems
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Your Rights & Choices
As a user of our App, you have the following rights under applicable Indian data protection laws:
- Access & Correction: You can view and update your personal information at any time through the "My Profile" section of the App.
- Data Deletion: You may request deletion of your account and associated personal data by emailing us. We will process your request within 30 days, subject to any legal retention requirements.
- Opt-Out of Marketing: You can unsubscribe from promotional communications at any time using the "unsubscribe" link in our emails or adjusting notification preferences in the App settings.
- Location Data: You can disable location permissions through your device settings. Note that disabling location may limit certain features such as the store locator.
- Push Notifications: You can manage push notification preferences in the App settings or through your device's notification settings.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. Specifically:
- Account data is retained until you request account deletion.
- Order history and transaction data are retained for 7 years for accounting, tax, and legal compliance purposes under Indian law.
- Usage and analytics data are retained in anonymised form for up to 3 years for service improvement purposes.
- After the retention period, your data is securely deleted or anonymised.
7. Children's Privacy
Our App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take immediate steps to delete that information. If you believe a child has provided us with personal data, please contact us at shreejidryfruits45@yahoo.co.in.
8. Third-Party Links & Services
Our App may contain links to third-party websites, payment gateways, or social media platforms. We are not responsible for the privacy practices or content of these third-party services. We encourage you to review the privacy policies of any third-party service you access through our App.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes through the App (via push notification or in-app banner) and update the "Last Updated" date at the top of this page. Your continued use of the App after such modifications constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: